Menu

Policies

Temperament Test

A Temperament Test, or Pre-Boarding Evaluation, is performed on every new dog before they can board or participate in day care. Overly aggressive dogs will not be allowed, nor will dogs that put the staff, other dogs, or themselves at risk. If a dog has not visited us within 6 months, they may need to be re-evaluated.

Vaccinations

We require up to date DHLPP (distemper, parvo), kennel cough (bordetella), and rabies vaccinations. State regulations dictate that we have written proof of vaccinations on hand. You may bring them with you or have your Vet fax them to us at (706) 737-5877.

Flea Control

Dogs and cats that attend The Animal House, Inc. must be free of fleas, ticks, and ear mites. If your pet is found to have fleas or ticks, we will bathe them with our flea and tick shampoo at your expense.

Spaying/Neutering

All dogs older than 6 months must be spayed or neutered.

Feeding and Medication

If you pre-bag your pet's dry meals into individual portions, we will reduce the overnight stay fee by $1 per night. We will also feed day care dogs lunch, if you provide it. If you prefer, or forget to bring your own, we will provide our food for $1-$3 per meal. We will medicate your pet per your instructions at no charge, but will not administer insulin shots. Overly complicated or excessive medication may result in an additional charge.

Reservations for Overnight Stays

Sleepover space is limited, and reservations are strongly recommended. Please notify us as soon as possible of any change of plans. During major holidays and Masters, we require a deposit, which is non-refundable unless you cancel before the specified due date. In addition, once your stay is confirmed you will be obligated to pay for the entire time reserved, even if you drop off late or pick up early, unless we are able to re-book the room.

We provide bedding, bowls, and toys to all boarders. Personal items are not guaranteed to be returned.

Sick Pets

We reserve the right to refuse a visit if your pet arrives sick, not up to date on vaccinations, or with a flea, tick, or ear mite condition. If a pet gets sick or injured while here, our contact order is the dog's owner, listed contacts, the owners vet, and finally an emergency vet, should we deem it necessary.

Pick-Up

Please be prompt about picking up your dog at the end of the day, and please call us if you are running late. We reserve the right to assess a late fee if we have to wait for you.